Customer Support
We're here to help you
If you encounter any issues while using DogRouter, or have any questions and suggestions, please contact us through the following channels.
Contact Channels
Online Support
7x24 online support, real-time answers to your questions
Click the chat icon in the lower right corner, our support team will serve you immediately
Start ChatEmail Support
Send email to support@dogrouter.ai, we will reply within 24 hours
Please describe your issue in detail and attach relevant screenshots for faster resolution
Send EmailDocumentation
Check detailed user guides, API documentation and FAQs
Includes quick start guides, API references, troubleshooting, and best practices
View DocsCommunity Forum
Join our community and share experiences with other users
Share tips, suggest features, and participate in product discussions
Join CommunityTechnical Support
Professional technical team provides deep technical support and integration assistance
API integration, performance optimization, custom development, enterprise deployment support
Tech ConsultationBusiness Partnership
Seeking business partnerships, channel agents, custom solutions
Enterprise solutions, API wholesale, white-label partnerships, channel agency
Business InquiryService Response Times
Critical Issues
Service completely unavailable, security vulnerabilities, data loss, etc.
High Priority
Core feature failures, severe performance degradation
Normal Issues
Feature inquiries, usage questions, general issues
Feature Suggestions
New feature suggestions, product improvement feedback
Frequently Asked Questions
Q1.How do I get started with DogRouter?
After registering an account, you can get your API key in the dashboard, then refer to our documentation to start integration.
Q2.What payment methods are supported?
We support credit cards, Alipay, WeChat Pay, bank transfers, and various other payment methods.
Q3.Are there any API call limits?
The free plan has daily call limits, while paid plans offer different QPS limits based on your subscription tier.
Q4.How can I check usage and billing?
After logging into the dashboard, you can view detailed information and history in the "Usage Statistics" and "Billing Management" pages.
Q5.How is data security ensured?
We use bank-grade encryption, multi-factor authentication, data isolation, and regular security audits to ensure your data security.
Q6.Is there an SLA guarantee?
Enterprise plans offer 99.9% SLA guarantee. Please refer to our service agreement for detailed terms.
Emergency Technical Support
For critical issues in production environments, we provide 7x24 emergency technical support
For critical production issues only. Please use regular support channels for non-urgent matters.
๐ Support Hours: Monday to Friday 9:00-18:00 (GMT+8)
๐ We support both Chinese and English services